SHIPPING & DELIVERY

At HOUSE OF NOAALÉ, every order is packed with care and prepared to arrive ready to bring good energy to your space.

ORDER PROCESSING

In-stock orders are typically processed and prepared for shipment within 1–2 business days.

Because our candles are crafted and prepared in small batches, processing times may be extended during new collection launches, holidays, sales, or other high-volume periods. During these times, please allow up to 10 business days for your order to be processed.

If we anticipate a significant delay with your order, we’ll do our best to keep you informed.

Please note that processing time is separate from shipping/transit time.

SHIPPING & TRACKING

Once your order has been shipped, you will receive tracking information using the contact information provided during checkout.

Please allow time for the carrier to scan and update your tracking information after your shipping confirmation is received.

LOST OR STOLEN PACKAGES

Once a shipping carrier confirms a package as delivered, HOUSE OF NOAALÉ is not responsible for packages that are lost, misplaced, or stolen after delivery.

If your tracking information shows that your package was delivered but you cannot locate it, we recommend checking around your property, with household members or neighbors, and contacting the shipping carrier directly to begin a missing-package inquiry or claim.

If you need information from your order to assist with a carrier claim, please contact us at support@houseofnoaale.com.

SHIPPING DELAYS

Once your package has been transferred to and scanned by the shipping carrier, delivery times are outside of our direct control.

HOUSE OF NOAALÉ is not responsible for carrier delays caused by weather, holidays, service interruptions, incorrect delivery routing, or other circumstances beyond our control.

We know waiting on good energy isn't fun, so if you experience an issue with your shipment, feel free to contact us and we'll do our best to help point you in the right direction.

SHIPPING ADDRESS

Please review your shipping information carefully before submitting your order. Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error in your shipping address, contact us as soon as possible at support@houseofnoaale.com. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

HOUSE OF NOAALÉ
Good Energy. Better Atmosphere.