RETURNS & EXCHANGES

All Sales Are Final

Every HOUSE OF NOAALÉ candle is thoughtfully crafted in small batches. Due to the nature of our products, as well as safety and hygiene considerations, all sales are final. We do not accept returns or exchanges for change of mind, scent preference, or incorrectly ordered items.

DAMAGED OR DEFECTIVE ORDERS

We take great care in preparing your order, but we understand that sometimes things happen during transit.

Please inspect your order as soon as it arrives. If your item arrives damaged or defective, contact us at support@houseofnoaale.com within 48 hours of delivery.

To request a replacement, please include:

• Your order number

• Clear photos of the damaged or defective item

• Clear photos of the shipping box and packaging

Once we review your request, we’ll determine the best way to make things right. Eligible claims may receive a replacement based on product availability.

SALE & CLEARANCE ITEMS

All items purchased during clearance or final-sale promotions are final sale and are not eligible for returns, exchanges, replacements, or store credit.

Thank you for supporting HOUSE OF NOAALÉ and the energy we put into every pour.